Terms and Conditions

Conditions of Enrolment

All Students

  • The school assumes that the student will attend all the classes pre-paid by the student. However these classes can be rearranged as long as the student notifies the principal or the director of studies at least 24 hours before the class to be missed and the change is agreed and authorised by the principal or director of studies. For students on short-term study visas the rearranged class must be during their booked course period, i.e. not later than the end of the course. For students who are being subsidised, for example by their company or through benefits or grants from their country of residence, these classes would have to be rearranged within the booked course period.
  • All fees must be paid in pounds sterling (GBP).
  • All course fees must be received before the course starts. Sometimes it can take several days for the money to arrive if you send it through the banks. It is the student’s responsibility to make sure that it arrives in time. All PayPal or bank charges must be paid by the students.
  • If a student chooses to pay for the course from a non-UK bank account by bank transfer (for example, by Internet bank transfer), an additional £15 will be charged to cover bank costs.
  • If a student pays by credit card or international debit card (in the school) a charge of £3 will be added: there is no charge for UK debit cards, cash payments or cheques.
  • Kheiron expects students to follow the rules we set. We expect students to behave reasonably at all times towards other students, school staff and accommodation providers and to respect cultural, racial and religious differences.
  • The school can ask students to leave or not accept them into the school or into their homestay accommodation, without any repayment, for anti-social or illegal activity (for example, aggression, under the influence of or possessing illegal substances).
  • Students will have to pay for any damage they cause on the school premises or at their homestay.
  • Travel, examination fees and the costs of social activities are generally not included in the course price. These will be agreed based on the student’s particular requirements.
  • The school accepts no responsibility for loss of students’ property or harm to students’ property. We strongly recommend that students are careful with their possessions and also buy insurance to cover their possessions, as well as medical insurance for themselves.
  • The school may cancel or change a course or change the time of a course. If we do this, the school will offer an alternative at least cost-equivalent course, or give the student the relevant cost back subject to visa or subsidy restrictions.
  • If the school is not able to offer a class at any time it will give at least two hours’ notice, and normally 24 hours’ notice, and an at least cost-equivalent class at an alternative time or day will be offered to the student or the student will receive the relevant cost back for the cancelled class as a refund, subject to visa or subsidy restrictions.
  • Where there is only one person on a particular group course, we reserve the right to offer the cost-equivalent number of individual lessons.
  • If your English level is not suitable for the course you have booked, we reserve the right to move you onto a different course or to refuse you admission to the school.
  • Students will normally be expected to arrive at their homestay accommodation on Sunday and remain until the following Saturday morning and will be charged accordingly. For students wishing to arrive on another day, a nightly rate will apply (weekly rate divided by seven). All non-Sunday arrivals are subject to availability which may not be possible year-round – please check before booking.
  • We will confirm courses, including homestay, on the basis of receiving a deposit of 10% or £200 whichever is the larger at least two weeks before the homestay or course starts.

Part-time students

  • A student will be asked to pay at least four weeks in advance for part-time tuition.

Full-time students (15 or more hours per week)

  • A student will be asked to pay in advance of the full-time course starting.
  • Once the course has started students can increase the number of lessons and will be charged pro-rata for the increase but students cannot decrease the lessons. However lessons may sometimes be deferred or transferred by special agreement with the school although not beyond twelve months and they may not be transferred to another student.

Students wishing to apply for a course needing a short-term study visa

  • Kheiron would need the following in order to issue a letter to support an application for a short-term study visa:
    • a scanned image of the student’s passport clearly showing the student’s photograph, name, date of birth, nationality and passport number;
    • the address and contact details of the residence where the student will be staying for the duration of their course (if the accommodation is not to be organised by the school);
    • the English level of the student (they must complete the school’s online placement test);
    • the exact dates of study;
    • the course and homestay fees in full (if the school is to organise the accommodation).

Amendment charges

  • No administration fee will apply for students wishing to change their course. Kheiron places the best development of the student at the forefront and recognizes that course adjustments may be required to achieve this goal: if a more resourceful intensive lesson programme is chosen by the student then a pro-rata additional cost will be applied by agreement.
  • Students wishing to change their accommodation must give a full two weeks’ notice and for these purposes a week is Sunday to Saturday: so the student may be charged for any unattended remainder of those two weeks or the student will be charged with the nightly rate for the additional accommodation.

Cancellation charges

  • If a student cancels a course more than two weeks before the start date, there is no administration charge although any bank or other charges incurred by the school will be deducted. If accommodation has also been arranged, there will be no charge for cancellation of the accommodation.
  • If a student cancels a course less than two full weeks (but more than one week) before the start date, there is no administration charge although any bank or other charges incurred by the school will be deducted. If accommodation has also been arranged, there will be a charge for one week’s accommodation in lieu of notice.
  • If a student cancels a course less than one full week before the start date, there is no administration charge although any bank or other charges incurred by the school will be deducted, subject to visa or subsidy restrictions. However, if accommodation has been arranged, there is a charge of two week’s accommodation in lieu of notice.
  • If a student cancels a course less than 24 hours before the course starts or after the student has started there will be no course refund. But if the course is longer than two weeks, a credit will be given for the unused part of the course beyond the two weeks, subject to visa or subsidy restrictions. This may be used within one year and cannot be transferred to another student. Booked accommodation will be charged at the agreed rate plus an additional charge for two weeks at that rate in lieu of notice – unless two weeks notice has previously been given.
  • Students wishing to extend their accommodation must give two weeks’ notice. We can not guarantee the availability of the same homestay.

Attendance

  • We expect every student to be on time, attend every lesson and do all their homework.
  • We keep attendance registers.
  • If a student is absent for 10 consecutive lesson days or more, or is repeatedly absent (e.g. 1 or 2 days per week), without authorisation, we will report this to the UK Border Agency if they are a visa national, and they may be asked to leave the school.
  • If a student is asked to leave the school for poor attendance or conduct, their fees may only be refunded at the sole discretion of the Principal.
  • Students will only receive a leaving certificate if their attendance has been 80% or more.
  • We have to inform the UK Border Agency if non-EU students do do not arrive as agreed.

Photographs

  • Classes must not be photographed, filmed or otherwise recorded in any way without the permission (in writing) of either the Principal or the Director of Studies.
  • Kheiron may use film or still photographs of students for promotional purposes. You (or your parents/ guardians if you are under 18 years old) must inform the school in writing if you will not allow us to use such images.

Other

  • It is your responsibility to make sure that you have the appropriate visa and permission to remain in the UK. If we find that you do not have appropriate leave to remain, we will terminate your course immediately. In this case, tuition and exam fees are non-refundable.
  • Kheiron strictly adheres to the published age limits for students but reserves the right to accept students who are slightly younger than the advertised minimum age. Applications from students below the published age limit are considered individually.
  • The school reserves the right to change teachers at any time during the course.
  • The school reserves the right to alter dates, fees and any particulars in the brochure, website or other advertising media without prior notice.
  • Students who cannot read or write: please note that we are unable to teach literacy in our group classes. Any student who requires lessons in literacy will need to book private lessons with the school for this.
  • Kheiron reserves the right at its sole discretion to refuse any application from a student at any stage of the application or booking process. The school shall be under no obligation to give reasons for its decision. If the application is refused, all paid fees will be refunded.
  • Complaints by students will be fully investigated as long as the complaint is made while the student is attending our school and it is made to the Principal or the Director of Studies.
  • Kheiron does not accept any liability in the case of illness, accident, loss or damage to personal effects or property occurring on the school premises or where accommodation or transport has been booked through the school. Nor does Kheiron accept liability for losses or additional expenses the student might incur because of cancellation or delays to the student’s travel services. We recommend students take out insurance for these before leaving home.

Personal information

  • We keep your information in electronic and paper format.
  • Some of the personal information you supply will be passed on to accommodation providers or the airport meeting service.
  • Under UK law, we must give information to the UK Borders Agency if required to do so.
  • In order to fulfil our obligations to you, and, in some cases, to the British authorities, it is necessary for us to see and copy your passport (and visa if applicable), to have contact details for you such as a mobile phone number if you have one, and to have details of your next of kin. You must therefore agree to provide these details and keep us up to date if they change.
  • Students and/or parents/guardians are reminded of the need to give medical information about the student to the school when the application is made and to make sure before enrolling that the school and accommodation facilities are suitable for them.

By accepting these Terms & Conditions you accept our right to use your information this way.

Force majeure

  • In the event of ‘force majeure’ such as fire, flooding, infectious diseases and other events outside the company’s reasonable control which may cause the closure of the school, no refund of fees will be made to students, except at the school’s discretion in exceptional circumstances.

Terms and Conditions with Homestay Providers

  • If a homestay confirmed booking is cancelled either by the student or by Kheiron seven days or more before the student was due to arrive then there will be no cancellation payment due to the homestay provider.For example, if we cancel on Sunday 1st a booking for Sunday 8th, we would not be obliged to pay. If the cancellation was made on Monday 2nd or later, then the full first week will be paid.
  • For these purposes a week means Sunday to Saturday.
  • If a homestay confirmed booking is cancelled after the homestay has started then – provided that the reason for the cancellation has nothing at all to do with the service or product given by the homestay provider – then the homestay provider will be paid for the days of homestay which were provided plus for a further seven days, less any days for which notice had been given, if a full seven days’ notice has not been given and if those further days were booked. If the reason for the cancellation is alleged by the student to be connected with the homestay service then a particular arrangement will be reached with the homestay provider at the sole discretion of the school.

Revised 12/9/16